Local stores sanctioned by consumer-protection office

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Toys R Us and Pierrefonds Rona store fined $2,510 each

The Pointe Claire Toys R Us store was recently fined $2,510 for misleading prices by the provincial consumer-protection office

Two West Island businesses, Toys ‘R’ Us at 6301 Trans-Canada Hwy. in Pointe Claire and Rona at 3933 St. Charles Blvd. in Pierrefonds, were fined $2,510 each by the Office of Consumer Protection for failing to price their merchandise correctly.

Both businesses did not meet the requirements in Quebec’s consumer protection laws which expect vendors to clearly price all their items, and honour those prices at the cash. Businesses which fail to do so are fined. In the case of Toys ‘R’ Us, a store representative also incurred a fine of $850 for her involvement in the situation.

 ”The first thing to do is speak with a manager,” said Jean-Jacques Préaux, a spokesman for the Quebec Office of Consumer Protection.

 He added that buyers who encounter a pricing problem in a store should then contact Consumer Protection so that proper checks can be made of the establishment.

If an item is incorrectly priced and under $10 it must be given to the consumer free of charge, or if it’s over $10 then a $10 discount applies on the corrected price.

Some situations consumers should look out for are when merchants leave sale tags on after the sale has ended or swap an advertised sale item for a higher priced item in store.

Organizations: Toys R Us, Office of Consumer Protection, QuebecOffice of Consumer Protection

Geographic location: West Island, Pointe Claire, Pierrefonds Quebec

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